Privacy Policy - VitaBirr

Last Updated: 17/06/2026

1. Introduction

VitaBirr Financial Services S.C ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the VitaBirr mobile application ("the App").

By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Information that identifies you, such as your name, phone number, email address, government-issued ID, and date of birth.
• Financial Information: Transaction history, account balances, payment card details, and bank account information.
• Device and Usage Information: Device ID, IP address, operating system, browser type, and how you interact with the App (e.g., features used, time spent).

3. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve the App's services.
• To process transactions and manage your account.
• To communicate with you about your account, updates, and promotional offers.
• To detect, prevent, and address fraud, security, or technical issues.
• To comply with legal and regulatory obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service Providers: With third-party vendors who help us operate the App (e.g., payment processors, cloud storage providers), who are contractually obligated to protect your data.
• Legal Requirements: If required by law, regulation, or legal process (e.g., to comply with anti-money laundering regulations).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption and secure servers.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request deletion of your personal data.
• Object to or restrict the processing of your data.

To exercise these rights, please contact us using the details provided below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us